Facility Management Desing

The Facility Management Design of the future real estate, prior to its construction, ensures that its architectural structure does not become an obstacle to its future activity operations.

Close collaboration between disciplines is required in order to achieve perfect client service, which ensures their comfort and business’ goals.

Implementation of Facility Management

This second phase of Facility Management ensures that the designed programme is correctly set up:

· Selecting suppliers

· Negotiating SLAs

· Choosing management tools

· Defining operational processes

SmartFM provides specific training for the Facility Management personnel teams who work with the public, focused on improving service and customer relations.

Follow up on Facility Management

Monitoring the performance indicators of the contracted services allows our clients to know the degree of compliance with the agreed-upon service levels. SFM manages this FM phase, achieving perfect control over the suppliers, reporting the percentage of contractual compliance and allowing for penalties to be imposed for unfinished tasks.
The methodology and tools created by SFM measure the work results, report on the suppliers’ activity and improve the service quality.